1. Agreement Overview
This Agreement serves as the binding contract between Anti Detect Proxy and the Customer for the provision of proxy services. It is effective from the date of acceptance by the Customer, and remains valid until a revised version supersedes it.
Anti Detect Proxy reserves the right to modify these Terms at any time. Should any changes occur, we will inform you either through our Site or via email. Material changes will be effective from the notified date, and continued use of our Services will be taken as your acceptance of the revised terms.
2. Service Goals and Objectives
The primary goal of this Agreement is to establish and maintain a clear understanding of the roles and responsibilities between Anti Detect Proxy and the Customer regarding the provision of our proxy services. The objectives of this Agreement include:
- Defining clear and measurable descriptions of the Services offered to the Customer.
- Setting reasonable expectations regarding Service provision, support, and delivery.
- Establishing responsibilities for both parties to ensure smooth service usage and support.
3. Stakeholders
The stakeholders under this Agreement are defined as:
- Service Provider: Anti Detect Proxy, which provides the proxy services.
- Customer: Any individual or entity subscribing to or using the Services.
4. Service Scope
The Services covered by this Agreement include the provision of mobile proxy services. Specific parameters related to support include:
- Email Support: Available 24/7 for addressing issues and concerns.
- Live Chat Support: Available Monday to Friday, from 10:00 AM to 7:00 PM.
Incident and Service Requests:
- High Priority: Response within 0-12 hours during business hours.
- Medium Priority: Response within 48 hours.
- Low Priority: Response within 5 working days.
5. Acceptable Use Policy (AUP)
All Customers are required to comply with our Acceptable Use Policy. The Services must be used in alignment with legal, ethical, and fair practices. Strictly prohibited activities include but are not limited to:
- Illegal Activities: Use of Services for illegal purposes, including but not limited to hacking, data theft, or activities that violate local, state, national, or international laws.
- Malware and Viruses: Distribution of malicious software, viruses, or any other code designed to disrupt or impair the proper function of the Services.
- Spam and Unauthorized Messaging: Distribution of unauthorized promotional materials, junk mail, spam, or chain letters.
- Reverse Engineering: Attempting to decompile, disassemble, or reverse engineer any part of our Services.
- Unauthorized Access: Gaining unauthorized access to our systems, data, passwords, or other sensitive information.
Violation of the Acceptable Use Policy may lead to the immediate suspension or termination of Services without prior notice.
6. Customer Responsibilities
Customers are expected to adhere to the following responsibilities:
- Account Security: Maintaining the confidentiality of any access credentials provided for using our Services.
- Lawful Usage: Ensuring that all usage of the Services is lawful and does not breach applicable laws, rules, or regulations.
- Prompt Reporting: Promptly notifying Anti Detect Proxy of any security breaches, misuse, or unauthorized access to Services.
7. Service Limitations
Although Anti Detect Proxy strives to provide a reliable and uninterrupted service, several limitations may impact service availability, including:
- Force Majeure: Situations beyond our control such as acts of God, war, terrorism, natural disasters, or other force majeure events.
- Maintenance: Planned or emergency maintenance activities that may cause temporary service interruptions.
8. Liability Disclaimer
Anti Detect Proxy shall not be held liable for:
- Indirect or Consequential Damages: This includes but is not limited to loss of profits, business, or data.
- Service Interruptions: Any unplanned downtime or interruptions caused by third-party service providers or factors beyond our control.
- Security Breaches: While we implement industry-standard security practices, we cannot guarantee that all transmissions will be secure at all times.
9. Service Availability and Unavailability
We strive to maintain an uninterrupted Service; however, we cannot guarantee that the Services will always be available. Occasional downtime may occur due to maintenance or factors beyond our control.
10. Modifications to Services
Anti Detect Proxy reserves the right to modify the Services at any time. Any changes to the Services or these Terms will be notified through the Site or via email. Continued use of the Services implies your acceptance of the modified Terms.
11. Suspension and Termination of Services
We reserve the right to suspend or terminate the Services without prior notice if:
- You are found in violation of these Terms or any part of our Acceptable Use Policy.
- Your actions threaten the integrity, security, or functionality of our network or Services.
- We are required to do so by law, regulatory authority, or court order.
12. Refund Policy and Subscription Cancellations
Anti Detect Proxy provides both one-time and subscription-based purchases:
- Refunds: You may request a full refund within 2 days of purchase if the Services did not meet your needs, subject to our Refund Policy. All proxies linked to refunded orders will be removed from your account.
- Subscription Cancellation: You may cancel your subscription at any time, but any remaining days of the current billing cycle will not be refunded.
13. Creating and Managing Your Account
To use our Services, you must be at least 18 years old or the legal age of majority in your jurisdiction. By creating an account, you agree to:
- Accurate Information: Provide complete and accurate information during the registration process.
- Security: Keep your account credentials secure and promptly report any suspected unauthorized use.
14. Indemnity
By using our Services, you agree to indemnify, defend, and hold harmless Anti Detect Proxy and its affiliates from any claims, liabilities, damages, and expenses, including legal fees, arising from:
- Your misuse of the Services.
- Any breach of this Agreement.
- Violations of applicable law or the rights of any third party.
15. Links to Third-Party Websites
Our Site may include links to other websites. Anti Detect Proxy does not endorse, control, or take responsibility for third-party content or practices. You access these websites at your own risk, and we are not responsible for any resulting damages or losses.
16. Governing Law and Jurisdiction
This Agreement is governed by the laws of [Jurisdiction/Country], without regard to conflict of law principles. Any disputes arising under this Agreement shall be settled in the courts of [Jurisdiction/Country].
17. Anti Detect Proxy Rights
Anti Detect Proxy reserves the following rights to ensure the integrity of our Services:
- Service Changes: We may modify or discontinue any aspect of our Services at any time without notice.
- Account Suspension: We reserve the right to suspend or terminate any account if deemed necessary.
- Eligibility Criteria: Anti Detect Proxy may change eligibility requirements or deny Services to any user.
18. Subscription and Pricing Changes
Anti Detect Proxy reserves the right to modify the subscription pricing structure. Customers will be notified of any price changes in advance, with the new price taking effect from the next billing cycle.
19. Data Retention and Account Deletion
- Account Deletion: You may delete your account at any time by contacting us. Upon account deletion, all data associated with your account will be removed, except for invoices and traffic logs retained for legal compliance.
- Data Retention: We retain traffic logs as necessary to comply with potential law enforcement requirements.
20. Miscellaneous Provisions
- Entire Agreement: This Agreement constitutes the entire agreement between you and Anti Detect Proxy and supersedes all prior agreements.
- Assignment: You may not assign this Agreement without our prior written consent. Anti Detect Proxy reserves the right to assign this Agreement without notice.
By using Anti Detect Proxy Services, you acknowledge that you have read, understood, and agree to these Terms of Service and Service Commitment Agreement. You agree to comply with all applicable laws and regulations, and to use our Services responsibly and in accordance with the guidelines set forth herein.
Contact Information
If you have any questions or concerns about this AUP or wish to report a violation, please contact us via our complaint form.
